Australian Financial Complaints Authority (AFCA)

In November 2018, the Australian Financial Complaints Authority (AFCA) replaced the two previously established external dispute resolution schemes, the Financial Ombudsman Service and the Credit and Investments Ombudsman (formerly the Credit Ombudsman Service Limited), as well as the Superannuation Complaints Tribunal (SCT). AFCA may consider any type of dispute a complainant may have with a bank, lender or other financial services provider, such as a superannuation fund. It may also consider disputes relating to general or life insurance products.