Complaints against telecommunications providers
The Telecommunications Industry Ombudsman (TIO) Scheme is a free, independent alternative dispute resolution scheme for residential consumers and small businesses. It deals with complaints relating to telephone (landline and mobile) and internet services.
As with any alternative dispute resolution service you must have attempted to resolve your dispute with your provider before approaching the TIO Scheme.
The following are examples of the sorts of complaints the TIO Scheme may be able to assist with:
- standard telephone services
- mobile services
- internet services
- pay-phones
- delays in internet and telephone connections
- fault repairs
- privacy issues
Complaints can be by telephone, fax, online or in writing.
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Complaints against telecommunications providers : Last Revised: Mon May 7th 2012
