Disaster Relief & Recovery
The SA Disaster Recovery Hotline: 1800 302 787
Do you need legal help?
This page provides free legal information and support advice to South Australians who are affected by
natural disasters such as bushfires and floods. For free telephone advice and information call
1300 366 424.
In the event of a disaster, priority will be given to those calls relating to the disaster.
The Insurance Council of Australia has formally declared the Pinery fire to be a catastrophe, which has an effect
on some of the rights a consumer has under the Insurance Code of Practice. In particular, claims paid to insureds within one month of the claim can be reviewed up to 12 months after finalisation – this right exists despite any release signed by the insured. In addition, the ICA will have additional staff available at recovery centres to assist affected people.
For more information including advice for stockowners and residents whose property has been damaged, see the media release below:
The links below provide important information to assist in the recovery process following a natural disaster:
These resources can assist you prepare your bushfire survival plan as well as the action to take before, during and after a natural disaster: