Corporate Plan

Our Vision

To provide quality, independent legal assistance to South Australians.

Our Goals

 

  • To provide our clients with accessible information, advice and representation services to meet their legal needs.
  • To work in partnership with other members of the legal community to deliver to our clients equitable access to the justice system.
  • To provide a safe, healthy, rewarding and satisfying work environment.
  • To provide quality legal assistance efficiently and effectively.
  • To satisfy the community that we fulfil our statutory and contractual obligations and are deserving of ongoing financial support.
  • To provide timely research and advice on legal issues to the government and the community.
  • To inform governments of the likely impact on the Legal Services Commission and the community of proposed changes to legislation and policy.

We Believe

  • In the rule of law
  • People matter
  • Our clients are entitled to be fairly treated
  • Integrity and quality are important
  • Our staff are valuable
  • We deliver an essential service
  • Cost efficiency matters
  • Accountability is necessary
  • Change for beneficial purposes is desirable

Our Key Result Areas

OUR CLIENTS

OBJECTIVES: Provide high quality, accessible services as required by the Legal Services Commission Act 1977

 

STRATEGIES 2015 - 2018

What we want to achieve

  • Pursue excellence, innovation and efficiency in legal service delivery
  • Respond to new areas of need for legal assistance services
  • Deliver a contemporary scheme of legal assistance

   2015-2018 KEY PERFORMANCE INDICATORS 

What we want to achieve

  • Develop and launch Law Chat for online legal information.
  • Upgrade and enhance the Commission’s website
  • Demonstrate satisfaction with services through survey results
  • Email only correspondence with the private profession is in place by 2018

 

OUR PEOPLE

OBJECTIVES: Develop a workforce that is skilled, committed and diverse

 

STRATEGIES 2015 - 2018

What we want to achieve

  • Develop and implement targeted and effective recruitment and human resources practices
  • Ensure recruitment, succession and organisational planning meets future needs
  • Provide workplace wellbeing and training and development initiatives
  • Enhance and encourage cross-sectional interaction

   2015-2018 KEY PERFORMANCE INDICATORS

What we want to achieve

  • Investigate the benefits of exit interviews
  • Develop a staff succession policy
  • Ensure compliance with our professional development policy

 

OUR STAKEHOLDERS

 OBJECTIVES: Maintain and grow the Commission’s reputation as a valued and independent statutory authority in the community

 

STRATEGIES 2015 - 2018

  • Communicate the importance of our independence and our value to the community
  • Build our relationships with others in the justice sector
  • Collaborate with the legal assistance sector and government to implement the requirements of the National Partnership Agreement on Legal Assistance Services 2015-2020

2015 - 2018 KEY PERFORMANCE INDICATORS

What we want to achieve

  • Develop reporting templates that capture data and information to demonstrate the value and quality of legal aid services provided by the Commission.
  • Meet all benchmarks under the National Partnership Agreement on Legal Assistance Services 2015-2020
  • Respond to the Attorney-General’s Transforming Criminal Justice Strategy
  • Deliver successful Commission Conferences in 2016 and 2018

  

 OUR RESOURCES

 OBJECTIVES: Use our resources to ensure the most effective, efficient and economical delivery of services 

STRATEGIES 2015 - 2018

  • Appropriately manage funds to maintain key services
  • Appropriately manage accommodation and assets to ensure our workplaces are safe and clean environments
  • Ensure the ICT plan matches the Commission’s requirements
  • Make digitisation a priority

 

2015 - 2018 KEY PERFORMANCE INDICATORS

What we want to achieve

  • Review of the ICT plan is completed by 2018
  • Practice management tools are in place by 2018
  • Redevelop the Commission’s intranet site
  • Equip staff who work across more than one service delivery point with remote access portable communication devices

 

  

DOWNLOAD A COPY OF THE 2015 - 2018 CORPORATE PLAN

 

 

 

 

 

 

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