Corporate Plan Our Vision To provide quality, independent legal services to South Australians. Our Goals To provide clients with accessible information, advice and representation to meet their legal needs. - To work in partnership with other members of the legal community to deliver to our clients equitable access to the justice system.
- To provide a safe, healthy, rewarding, satisfying work environment.
- To provide quality legal assistance efficiently and effectively.
- To satisfy the community that we fulfil our statutory and contractual obligations and are deserving of ongoing financial support.
- To provide timely research and advice on legal issues to the government and the community.
- To inform governments of the likely impact on the Legal Services Commission and the community of proposed changes to legislation and policy.
We Believe - In the rule of law
- People matter
- Our clients are entitled to be fairly treated
- Integrity and quality are important
- Our staff are valuable
- We deliver an essential service
- Cost efficiency matters
- Accountability is necessary
- Change for beneficial purposes is desirable
Our Key Result Areas CLIENTS - IMPROVE ACCESSIBILITY OF SERVICES
- IDENTIFY AND PUBLICISE AREAS OF UNMET LEGAL NEED
KEY PROGRAMS / PERFORMANCE INDICATORS What we want to achieve - Improve accessibility of services
- Continue to develop specialized outreach services to disadvantaged groups who have a barrier to legal assistance due to economic disadvantage, disability, language, culture, distance, incarceration or other factors
- Fund and implement a civil legal assistance program
- Develop improved models of service delivery for Aboriginal communities
- Increase the understanding of politicians of the effect on clients of legislative changes
- Constantly review services and client needs to improve client satisfaction
2012-2013 KEY INITIATIVES What we want to achieve - Extend programs to meet NPA targets.
- Implement 2011-2014 Information and Referral Strategy
- Report to funders demonstrating how the Commission uses the funds provided to deliver programs to clients
STAFF - PROVIDE A SAFE, SATISFYING AND CHALLENGING CAREER ENVIRONMENT FOR STAFF
KEY PROGRAMS / PERFORMANCE INDICATORS What we want to achieve - Increase ability to deliver quality services through effective human resource management.
- Ensure the Commission offices are maintained as a secure and clean environment.
- Ensure recruitment and succession planning provide for future needs
- Further develop in-house training programs including CPD activities
2012-2013 KEY INITIATIVES What we want to achieve - Develop a conceptual framework for succession planning.
SERVICES - IMPROVE COST EFFECTIVENESS
- IMPROVE MONITORING AND MEASUREMENT OF OUTPUT
- DEVELOP AND MEET SERVICE STANDARDS AND QUALITY
KEY PROGRAMS / PERFORMANCE INDICATORS What we want to achieve - Pursue opportunities to minimize overheads and indirect costs and thereby maximise available resources for service delivery.
- Implement reporting mechanisms to maximise efficiencies
- Ensure that as far as possible the number of State and C/W services delivered equal or exceed output targets
- Develop standards for the delivery of services and compliance monitoring processes
- Promote services internally to maximise efficiencies
- Develop strategies to focus on delivery of essential services
2012-2013 KEY INITIATIVES What we want to achieve - Upgrade office accommodation
- Improve information systems to increase access to information and reporting capabilities
- Appoint a NPA Project Officer
- Review quality mechanisms in grants of legal aid
FINANCE - MEET ALL REGULATORY REPORTING REQUIREMENTS
- SECURE ADEQUATE AND INCREASED FUNDING
KEY PROGRAMS / PERFORMANCE INDICATORS What we want to achieve - Maintain the current value of funding and current predictable funding through State and Commonwealth agreements
- Implement programs to maintain sufficient payments to private practitioners to ensure retention of services
- Regularly monitor performance across all financial budgets, including expenditure on non-legal disbursements
2012-2013 KEY INITIATIVES What we want to achieve - Investigate additional funding sources
- Improve financial reporting in compliance with the NPA
COMMUNITY AND GOVERNMENT AWARENESS - PROMOTE THE COMMISSION AS A VALUABLE AND ESSENTIAL SERVICE
KEY PROGRAMS / PERFORMANCE INDICATORS What we want to achieve - Inform relevant policy and legislation makers of the importance of legal aid funding to preserve the integrity of the justice system
- Improve community awareness of the range of services provided by the Commission, particularly early intervention and preventative services
- Build support across the justice and community sectors for the Commissions role in ensuring access to justice
- Advocate for reform of the justice system in areas that impact significantly on the lives of disadvantaged people
2012-2013 KEY INITIATIVES What we want to achieve - Develop a Communications and Marketing Plan
- Expand communication networks
- Promote and maintain the statutory independence
LEADERSHIP - INSPIRE THE COMMISSION TO ACHIEVE OUR VISION
- EFFECTIVELY MANAGE CHANGE
KEY PROGRAMS / PERFORMANCE INDICATORS What we want to achieve - Increase the communities exposure to the excellence of reputation acknowledged in Commission staff
- Continuous information flow to our funders to demonstrate service delivery
- Work with other agencies to respond to clients legal needs through collaboration and improved referrals
2012-2013 KEY INITIATIVES What we want to achieve - Promote Commission excellence to staff and the community
- Take a leadership role through SALAF in sector wide coordination and collaboration
STRATEGY AND PLANNING PROCESS - IMPROVE THE CORPORATE PLANNING CYCLE AND ALIGN ASSOCIATED PLANS
KEY PROGRAMS / PERFORMANCE INDICATORS What we want to achieve - Monitor and develop the priorities identified in the Corporate Plan
- Maintain minimal disruption to service delivery when change is implemented
2012-2013 KEY INITIATIVES What we want to achieve - Develop and monitor new Management Plans
- Participate in and respond to major reviews, Commonwealth and State
- Incorporate sector wide initiatives flowing from National Legal Assistance Advisory Body and SALAF
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