Corporate Plan

Our Vision

To provide quality, independent legal services to South Australians.

Our Goals

To provide clients with accessible information, advice and representation to meet their legal needs.

  • To work in partnership with other members of the legal community to deliver to our clients equitable access to the justice system.
  • To provide a safe, healthy, rewarding, satisfying work environment.
  • To provide quality legal assistance efficiently and effectively.
  • To satisfy the community that we fulfil our statutory and contractual obligations and are deserving of ongoing financial support.
  • To provide timely research and advice on legal issues to the government and the community.
  • To inform governments of the likely impact on the Legal Services Commission and the community of proposed changes to legislation and policy.

We Believe

  • In the rule of law
  • People matter
  • Our clients are entitled to be fairly treated
  • Integrity and quality are important
  • Our staff are valuable
  • We deliver an essential service
  • Cost efficiency matters
  • Accountability is necessary
  • Change for beneficial purposes is desirable

Our Key Result Areas

CLIENTS

  • IMPROVE ACCESSIBILITY OF SERVICES
  • IDENTIFY AND PUBLICISE AREAS OF UNMET LEGAL NEED

KEY PROGRAMS / PERFORMANCE INDICATORS

What we want to achieve

  • Improve accessibility of services
  • Continue to develop specialized outreach services to disadvantaged groups who have a barrier to legal assistance due to economic disadvantage, disability, language, culture, distance, incarceration or other factors
  • Fund and implement a civil legal assistance program
  • Develop improved models of service delivery for Aboriginal communities
  • Increase the understanding of politicians of the effect on clients of legislative changes
  • Constantly review services and client needs to improve client satisfaction

   2012-2013 KEY INITIATIVES

What we want to achieve

  • Extend programs to meet NPA targets.
  • Implement 2011-2014 Information and Referral Strategy
  • Report to funders demonstrating how the Commission uses the funds provided to deliver programs to clients

 

STAFF

  • PROVIDE A SAFE, SATISFYING AND CHALLENGING CAREER ENVIRONMENT FOR STAFF

KEY PROGRAMS / PERFORMANCE INDICATORS

What we want to achieve

  • Increase ability to deliver quality services through effective human resource management.
  • Ensure the Commission offices are maintained as a secure and clean environment.
  • Ensure recruitment and succession planning provide for future needs
  • Further develop in-house training programs including CPD activities

   2012-2013 KEY INITIATIVES

What we want to achieve

  • Develop a conceptual framework for succession planning.

 

SERVICES

  • IMPROVE COST EFFECTIVENESS
  • IMPROVE MONITORING AND MEASUREMENT OF OUTPUT
  • DEVELOP AND MEET SERVICE STANDARDS AND QUALITY

KEY PROGRAMS / PERFORMANCE INDICATORS

What we want to achieve

  • Pursue opportunities to minimize overheads and indirect costs and thereby maximise available resources for service delivery.
  • Implement reporting mechanisms to maximise efficiencies
  • Ensure that as far as possible the number of State and C/W services delivered equal or exceed output targets
  • Develop standards for the delivery of services and compliance monitoring processes
  • Promote services internally to maximise efficiencies
  • Develop strategies to focus on delivery of essential services

   2012-2013 KEY INITIATIVES

What we want to achieve

  • Upgrade office accommodation
  • Improve information systems to increase access to information and reporting capabilities
  • Appoint a NPA Project Officer
  • Review quality mechanisms in grants of legal aid

 

FINANCE

  • MEET ALL REGULATORY REPORTING REQUIREMENTS
  • SECURE ADEQUATE AND INCREASED FUNDING

KEY PROGRAMS / PERFORMANCE INDICATORS

What we want to achieve

  • Maintain the current value of funding and current predictable funding through State and Commonwealth agreements
  • Implement programs to maintain sufficient payments to private practitioners to ensure retention of services
  • Regularly monitor performance across all financial budgets, including expenditure on non-legal disbursements

   2012-2013 KEY INITIATIVES

What we want to achieve

  • Investigate additional funding sources
  • Improve financial reporting in compliance with the NPA

 

COMMUNITY AND GOVERNMENT AWARENESS

  • PROMOTE THE COMMISSION AS A VALUABLE AND ESSENTIAL SERVICE

KEY PROGRAMS / PERFORMANCE INDICATORS

What we want to achieve

  • Inform relevant policy and legislation makers of the importance of legal aid funding to preserve the integrity of the justice system
  • Improve community awareness of the range of services provided by the Commission, particularly early intervention and preventative services
  • Build support across the justice and community sectors for the Commissions role in ensuring access to justice
  • Advocate for reform of the justice system in areas that impact significantly on the lives of disadvantaged people

   2012-2013 KEY INITIATIVES

What we want to achieve

  • Develop a Communications and Marketing Plan
  • Expand communication networks
  • Promote and maintain the statutory independence

 

LEADERSHIP

  • INSPIRE THE COMMISSION TO ACHIEVE OUR VISION
  • EFFECTIVELY MANAGE CHANGE

KEY PROGRAMS / PERFORMANCE INDICATORS

What we want to achieve

  • Increase the communities exposure to the excellence of reputation acknowledged in Commission staff
  • Continuous information flow to our funders to demonstrate service delivery
  • Work with other agencies to respond to clients legal needs through collaboration and improved referrals

   2012-2013 KEY INITIATIVES

What we want to achieve

  • Promote Commission excellence to staff and the community
  • Take a leadership role through SALAF in sector wide coordination and collaboration

 

STRATEGY AND PLANNING PROCESS

  • IMPROVE THE CORPORATE PLANNING CYCLE AND ALIGN ASSOCIATED PLANS

KEY PROGRAMS / PERFORMANCE INDICATORS

What we want to achieve

  • Monitor and develop the priorities identified in the Corporate Plan
  • Maintain minimal disruption to service delivery when change is implemented

   2012-2013 KEY INITIATIVES

What we want to achieve

  • Develop and monitor new Management Plans
  • Participate in and respond to major reviews, Commonwealth and State
  • Incorporate sector wide initiatives flowing from National Legal Assistance Advisory Body and SALAF

 

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